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Frequently Asked Questions
Health
Are masks required?
Masks are not mandatory during your therapy session. If you are experiencing any symptoms, we ask that you contact us to consider converting over to a telehealth session.
Do I cancel my appointment if I'm experiencing symptoms?
We value your mental health; we do not advise cancelling your appointment but simply convert your session to telehealth so you can still be seen and treated.
Information about your first visit
How long are counseling
sessions?
You can expect all sessions to range from
53 - 60 minutes
Can I bring my child
with me?
It is important that you come alone to therapy. We do not provide childcare.
How far in advance am I required to cancel an appointment?
It is our request that if any appointment needs to be cancelled or changed that you notify the office 24-48 hours in advance.
If I can not make my therapy session, when should
I call to cancel?
We would like you to call as soon as possible to cancel. We advise all clients to call and reschedule 24-48 hours in advance to avoid a late-cancellation fee.
Fees
What insurances do you accept?
We accept: Tricare, Aetna, BCBS, UHC, Cigna, Medcost, Humana MCR.
Insurance is based on the provider's credentialing. Please contact our office to find out which providers accept your insurance.
What is the
No Surprise Act?
This is now a federal requirement.
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Do you offer a reduced rate for people who cannot afford sessions?
We have a set rate for all sessions, which range between $150-$175 depending on the provider. Please call the office for details.
Do you accept insurance for
couple's sessions?
We do not accept insurance for couples' sessions. Each couple will be responsible for a self-pay rate.
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